Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Zapp UK Trading Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term Zapp UK Trading Ltd or ‘us’ or ‘we’ refers to the owner of the website whose registered office is PO Box 933, Portsmouth, PO6 9DT.  Our company registration number is 06503433 registered in England . The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  2. This website uses cookies essential to the operation of the shopping cart and to monitor browsing history. If your browser is set to allow our cookies to be downloaded then by using this website you will be deemed to have agreed to accepting the cookies. Information stored in our cookies is not used by any third party. Please see our Privacy Policy for further details.
  3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  6. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  7. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  8. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  9. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Delivery, Returns and Cancelled Orders Policy

Delivery
We aim to deliver all orders within 7 days, and where this is not possible you will be notified by email.  This excludes Butcher’s Choice products which are subject to a monthly cutoff date - this will be clearly communicated to you by your local agent each month. 


Returns Policy
If you are not entirely satisfied with your purchase, please contact us on 0333 207 0767 or email [email protected]  within 14 days and we will be pleased to offer a full refund or exchange.   Goods must be returned in the original condition and packaging. Refunds will be processed within 2 weeks from receiving the returned goods.


Cancelled orders
If you wish to cancel your order, please contact us on 0333 207 0767 or email [email protected] as soon as possible.  If the goods have already been despatched, these must be returned to us within 14 days to qualify for a refund or exchange.